Return Policy
Most new and unopened non-perishable items can be returned within 30 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded.*

*Please note that Organic Bouquet will only refund shipping costs:
1) If the items received are damaged.
2) If you purchased an item as a gift, requested a specific date and we failed to deliver your order on the requested delivery date.

We are not responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery or incorrect addresses supplied by the sender. To make a claim, please contact our customer service specialists at customerservice@organicbouquet.com or 877-899-2468 between the hours of 9am to 5pm, Monday thru Friday, Eastern Standard Time.

Floral Shipments

Upon receipt of your flowers, please follow the instructions on the flower care card in your package. To report any problem with your floral shipment, please call us at 877-899-0015 within 21 days of delivery. We guarantee our flowers to arrive fresh, if this is not the case, please contact our customer care team.

Items That Are Not Returnable
Organic Bouquet does not accept returns of the following items:

• Gift certificates
• Grocery products and Gourmet gift baskets
• Flowers and Plants*
• Any item that has obvious signs of use
• Any item not returned in the condition it was received
• Any final sale merchandise

 

*If any floral or garden item return is a result of our error, the full cost of the merchandise and shipping charges will be refunded.

Defective Product and Returns Due to Our Error

Non-Perishable: Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Claims under this guarantee must be brought to our attention within fourteen (14) days after the delivery date in order to be eligible. Your shipping charges will be waived.*

When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued. Read instructions on How to Return an Item

Perishable (Flowers and Plants): If your products arrive damaged or your shipment arrives late, you may eligible for store credit or replacement. Claims under this guarantee must be brought to our attention within twenty one (21) days after the delivery date in order to be eligible.

 

To make a claim, please contact our customer service specialists at customerservice@organicbouquet.com or 1-877-899-2468 between the hours of 9am to 5pm, Monday thru Friday, Eastern Standard Time.

*Please note that Organic Bouquet will only refund shipping costs:

1. If the items received are damaged.
2. If you purchased an item as a gift, requested a specific date and we failed to deliver your order on the requested delivery date.

Organic Bouquet cannot be held liable for deliveries delayed as a result of acts of nature, severe weather conditions and other extreme circumstances. 

We are not responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery or incorrect addresses supplied by the sender.