| Defective Product and Returns Due to Our Error
Non-Perishable: Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Claims under this guarantee must be brought to our attention within fourteen (14) days after the delivery date in order to be eligible. Your shipping charges will be waived.*
When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
Perishable(Flowers and Plants): If your products arrive damaged or you received your order after the scheduled delivery date, you are eligible to receive a full refund or replacement product of equal value. Claims under this guarantee must be brought to our attention within seven (7) days after the delivery date in order to be eligible.
To make a claim, please contact our customer service specialists at customerservice@organicbouquet.com or 1-877-899-2468 between the hours of 9am to 5pm, Monday thru Friday, Pacific Standard Time.
*Please note that OrganicStyle.com will only refund shipping costs:
- If the items received are damaged.
- If you purchased an item as a gift, requested a specific date and we failed to deliver your order on the requested delivery date.
We are not responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery or incorrect addresses supplied by the sender.
Read instructions on How to Return an Item.
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