| Defective Product and Returns Due to Our Error
Non-Perishable: Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Claims under this guarantee must be brought to our attention within fourteen (14) days after the delivery date in order to be eligible. Your shipping charges will be waived.*
When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued. Read instructions on How to Return an Item
Perishable(Flowers and Plants): If your products arrive damaged or your shipment arrives late, you may eligible for store credit or replacement. Claims under this guarantee must be brought to our attention within twenty one (21) days after the delivery date in order to be eligible.
To make a claim, please contact our customer service specialists at customerservice@organicbouquet.com or 1-866-518-8070 between the hours of 9am to 4pm, Monday thru Friday, Eastern Standard Time.
*Please note that Organic Bouquet and Organic Style will only refund shipping costs:
- If the items received are damaged.
- If you purchased an item as a gift, requested a specific date and we failed to deliver your order on the requested delivery date.
Organic Bouquet cannot be held liable for deliveries delayed as a result of acts of nature, severe weather conditions and other extreme circumstances.
We are not responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery or incorrect addresses supplied by the sender.
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